Hot and humid days are coming, is your air conditioner ready?

By Mary Malik

"Good service doesn’t cost, it pays.”

This motto has guided Frank DiMarco through almost 50 years in business. As the owner of Auburn Heating Plumbing & Air Conditioning in Chagrin Falls, Frank knows that having a passion for what you do along with a focus on customer service is the recipe for success in any business.

“I’ve been in the service industry in one way or another for my entire career,” says Frank. “I purchased Auburn Heating Plumbing & Air Conditioning in 2014 from a man who had the same high standards for quality and service as I do. My team and I are proud to carry on the tradition of not only exceptional customer service but also exceptional customer care. We want to form relationships and help people improve the quality and comfort of their homes.”

In order to achieve this goal, the focus on service goes both ways between company and client.

“We want to make sure our customers are getting what they have asked for, and we want their expectations to be high,” says Scott Baran, general manager. “Because of this we offer a 10-year “Bumper to Bumper” warranty on all of our equipment as part of a maintenance agreement. As long as you have a planned maintenance agreement with us to protect your investment, you are rewarded with efficiency, longevity, and, best of all, peace of mind. It really is that simple.”

And speaking of maintenance, now is the time for a summer air conditioning tune up so you’re ready for those first hot days. The staff at Auburn Heating Plumbing & Air Conditioning is helpful, knowledgeable and ready to make your experience a positive one.

“We know this area of the home is often not a first priority for many homeowners,” says Scott. “It’s not a problem until it’s a problem. You expect the heat and air conditioning to just work when you flip it on for the season. We help you avoid the problems. With our products and maintenance programs in place, all you do is pick up the phone and we’ll take it from there.”

Frank and Scott invite you to call for an in-home consultation, or visit the showroom in Chagrin Falls, have a conversation about your needs and expectations for your home and take a look at the products available.

“We think it’s important to see what you’re purchasing before it shows up at your house,” says Scott. “We pride ourselves on the education we provide our customers, which is why we like to show you what you’re getting. Let’s make an informed decision together.”

Scott and Frank also know that emergencies happen. That’s why service is available 24/7.

“Making sure your family is safe and comfortable in your home is our top priority,” says Scott. “Whether you stop in or we come to you, we’ll include a free carbon monoxide detector for your home, with any estimate for new equipment.”

Auburn Heating Plumbing & Air Conditioning also provides duct cleaning services, in-home humidification systems and smart technology for your heating and cooling systems.

“We can make your home the smartest one on the block,” says Frank. “The technology available today is amazing, and we offer that. But whatever your needs, we want to help keep your family comfortable, healthy and safe.”

Auburn Heating Plumbing & Air Conditioning is located at 10175 Queen’s Way, Suite 7, in Chagrin Falls. For more information call 440-543-1777, or schedule an appointment online at AuburnHeating.com.